Returns & Exchanges

At Harney & Sons Fine Teas, we want you to be completely satisfied with your purchase. If you are unhappy with your order for any reason, we offer a 30-day return window for all non-perishable merchandise and unopened tea products.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring that tea tins are unopened and accessories are securely wrapped to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided shipping label or address the package to our Millerton warehouse, then drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.