Frequently Asked Questions
Everything you need to know about our premium blends and services.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate flavors, store your tea in a cool, dark, and dry place away from strong odors. Keep it in an airtight container, such as the tin it arrived in, to prevent exposure to light and moisture.
Do you offer free shipping on orders?
Yes, we offer free ground shipping on all orders delivered within the United States. There is no minimum purchase required to qualify for this service.
Are your tea sachets and tea bags compostable?
Our classic tea bags are compostable. Our pyramid sachets are made from food-grade nylon or sugarcane-based material depending on the specific product line; please check the individual packaging for disposal instructions.
What is your return policy for food products?
If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt. Please note that for food safety reasons, we can only accept returns on unopened tea products.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
Do you provide international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.